Taco Bell rethinks AI drive-through after man orders 18,000 waters \ stacker news ~AI

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Taco Bell rethinks AI drive-through after man orders 18,000 waters www.bbc.com/news/articles/ckgyk2p55g8o

701 sats \ 8 comments \ @StillStackinAfterAllTheseYears 9h AI

My favorite bit is actually this one about a competitor that pulled their AI:

Last year McDonald's withdrew AI from its own drive-throughs as the tech misinterpreted customer orders - resulting in one person getting bacon added to their ice cream in error, and another having hundreds of dollars worth of chicken nuggets mistakenly added to their order.

Now I want to add bacon to McDonald's ice cream on purpose. You can totally add bacon to a Five Guys shake (no extra charge, even), so why not?

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44 sats \ 1 reply \ @freetx 8h

The future is "supervised" AI. These places will put AI back in, but it will work like this:

There will be a call center somewhere (india?) where there will be human operators overseeing 10 or live drive-thru order screens. The AI assistant we be doing the transcribing of the normal conversation and the operator will simply be 'approving' in most cases....in case something goes crazy, the human operator will jump in to complete / disambiguate the order.

I'm still really surprised the DOT is allowing "driverless cars" to be tested (to be fair they all now require a human overseer), however the concept that this tech is anywhere close to being able to handle the complexity of driving is a fantasy. We don't even have AI driven trains and they expect it to handle city streets?!?

19 sats \ 0 replies \ @Akg10s3 8h

Your answer is brilliant... And just like you, I don't see AI-driven cars as possible yet.

30 sats \ 1 reply \ @OneOneSeven 5h

18000 WATERS, 18000 SOFT TACOS, 18000 CHEESY GORDITA CRUNCHES, AND 188,000 CINNAMON TWISTS

21 sats \ 0 replies \ @SimpleStacker 2h