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To be fair, this was the pilot program. It was meant to be a red-teaming exercise to see how an agentic vending machine manager would fare in a real office environment. And partly it failed simply because people messed with it on purpose (which of course is gonna happen anywhere AI agents are deployed)
Now I wonder how the test would have fared if they didn't advertise that the machine was AI-run. Just let the machine go about its business without anyone in the office (except the human assistant) knowing that the AI was running the vending machine.
I wondered about that. There's a hype machine to sell AI and a reflective reactionary anti-AI hype machine. It's so obvious when you don't buy into either.
Its a pattern we see play out in politics too. It just works to get attention but IMO it's a trap that makes us dumber.
Do they not do test pilot program? Honestly, AI is exposing how lazy many companies are and how trusting they are of technology. I use AI everyday but I don't really trust it. What I have seen over and over again are skill issues and incompetence by implementation. The AI charlatans have convinced the weak minded its magic. It's not. Managers are being exposed as well as devs that are lazy.
AI is just software. It's new, poorly understood, and buggy. Grab the popcorn