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My payment went thru but the download button isn't working.

also @sox i'm trying to add a screenshot that I had previously added and then deleted, and it is not working.

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13 sats \ 3 replies \ @sox 5 Aug

Been checking this but with no luck. I'm sorry that I'm reaching out just now.

Here are the things I've tried:

  • creating a comment with a screenshot
    • deleting the comment
      • recreating the comment with screenshot
  • upload, delete and re-upload of the screenshot in the editor

But everything seems to be working smoothly. When you couldn't add the same screenshot, did you receive an error?

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No error message.

One thing I did was crop the screenshot between the time I originally uploaded it and reuploaded it.

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88 sats \ 1 reply \ @sox 5 Aug

Hmm, it's possible that our EXIF remover was unable to process your image after it was cropped. It's one of the things that can fail silently and stop an upload even before creating a node in the editor, and given that our remover is finicky about formats or quasi-corrupted files it makes sense.

On which OS did this happen?

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android

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13 sats \ 0 replies \ @sox 4 Aug

Hi! I’m checking this out right now!

I’ll come back with questions if I’m not able to reproduce it myself ^^

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Oh shit. Did you also put in your email or do it anonymously? If you put in an email, it should have sent you one. If not, send me the preimage and I'll walk Brandon through on how to verify that with his wallet and we'll get you the files ASAP.

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Sent a nostr dm

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Thanks, I just got back at you over there.

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