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United Airlines said on Wednesday that it is banning artificial intelligence agents from making flight reservations on behalf of travelers, citing security risks and the possibility that such actions could violate federal rules.

47 sats \ 2 replies \ @k00b 2h

Most of the reasoning seems kind of weak. It's hard to make sense of.

"sharing account credentials with personal, third-party, AI assistants can expose sensitive information, and actions taken by these tools may result in unintended purchases, account changes, or use of MileagePlus miles."
The carrier also said that using an AI agent to, for example, check in for a flight could violate federal regulations, including rules requiring travelers to verify in person that their luggage does not contain banned substances.

Even the analysts reasoning seems wonky. If their business is already dominated by intermediaries because it's what the market wants, why remove a new one?

"United is saying they don't want to add yet another, and potentially even more powerful, intermediary than they already face in terms of Google search, price-comparison metasearch sites and online travel agencies," he told CBS News. "Flight searches cost airlines money, and undoubtedly United wants to avoid the expense associated with the surge of AI bot flight searches."
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I wonder if the real reason is that analytics was showing the agents as super effective at scoring good deals

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45 sats \ 0 replies \ @k00b 1h

That would actually make sense.

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42 sats \ 1 reply \ @optimism 4h

Sounds like an oppty

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5 sats \ 0 replies \ @Car 1h

big time

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