Don’t buy anything from Newegg, I ordered ssd for 500$ and when I opened package there were no drive inside. They refused to send another one or return money. So I lost 500$ ,stay away from Newegg scammers
I built my first pc back in the early 2000's off Newegg. It was good for so many years.
Call your bank and let them know you need to reverse the charge because the merchant never delivered the product. A merchant cant charge you for a product that was not delivered as promised. Your bank may send you to the fraud department and you may also need to file a police report but they should guide you through the process.
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I did twice in a span of 5months, Walmart credit card fraud department will give you marry go round with their dumb antiquated claim system, you need to fax them all evidence (fax 2023?) and they give you 2 weeks do it. The interesting thing the paper form claim they send you takes exactly 2 weeks with mail delivery. The whole system is fraud. I switched to paying cash for everything now
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at least you can pay for the fax with bitcoin: https://bitcoinfax.net/
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Don’t buy anything from Newegg
You didn't specify how you paid for the drive, so I'll assume you used BTC. Do you have documentation that proves you paid for the drive? Did you discuss the missing drive over the phone or email? What, exactly, was their reasoning for not sending another drive?
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It doesn’t really matter how you pay. Newegg are scammers, there are a lot of negative reviews about their practices on y tube. The reason they started accepting bitcoin is probably their business is going down the drain. Payed with Walmart credit card, which is another shitty product ( cancelled it after that incident). I did have all documentation, 2 months communication over email and phone . The reasoning was they told me that they weigh packages before shipping and weight of the package was correct. Everything was good about that package ,all original, even manual inside, except ssd drive was missing. That was internal ssd which weighs almost nothing.
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