Me too. I carry the same values in my company. Being transparent to your customer shows at least you have some respect. It tells a lot about the company's values, mainly if it runs sensitive systems like managing financial resources.

eddieoz

I owned my own business for 15 years. I would never leave a customer query or request or issue sitting for days without addressing. If I couldn't fix it right away I would at least speak to them and say "I understand your issue. It will take some time to get resolved. I am working on it". Customer service is horrible with tech companies. Bitcoin companies included. 