We can also buy products outside of the EU and have them shipped to you.
As a simple example:

A client of us was looking for this Whiskey of an MMA Fighter because he wanted to gift it to his best friend. Of course it was sold out on the east coast. We searched for suppliers all over the US and found a wine store in southern California. So we just have it shipped to him, without doing any customs.

The Concierge Service is not just that we find things, we also find creative solutions and fulfill dreams :)

how's that no customs are involved with concierge? discrete parcels?

We do ship to the US, but I would recommend talking to our Concierge in that case, since it might be cheaper to just source your items in the US than to ship it from the EU (also is more private since no customs is involved).