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102 sats \ 6 replies \ @justin_shocknet 7 Dec \ on: What brand of power tools do you like to buy? DIY
Harbor Freight Tools have never let me down and save me sats
Yep, I love buying their hand tools, too. Walking through is interesting, much like my wife shopping for whatever she is shopping for. :)
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They make great tools, but I've heard mixed reviews about their warranty service due to their franchise model.
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You mean the extended warranties? No experience with those, math doesn't work out. The best part about HFT is they're so cheap if something dies a little young you can replace it and it'll still cost less than a major brand.
I did recently have an issue with something that sat in a box for over the default 90 days before I ran into it (which turned out to be the operator that was the issue). I couldn't return it or get a full refund after the 90, but they gave me a gift card since support couldn't get it resolved and the hassle, which worked out to about ~25% of the product retail... The next day however a product engineer from corp reached out via email trying to figure out how the tool could have failed abruptly, found the issue was me not them. Exceptional UX.
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i'm without a doubt a tool snob. I have no problem with harbor freight, but mostly don't want to deal with it. Icon is usually pretty nice though. Everything else I got from them was pretty subpar, and I returned a pipe wrench for being awful.
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The tools have to be pretty bad to have to return them~
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I don’t know about that, I have never had to return a tool for warranty service.
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