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It is good that this situation has happened ... It serves as an example to several aspects to consider. And I think that the most relevant aspect here would be the use of a 13 word. A "passphrase" is super important. In case of some backup copy, without the other key 🔐 (13th word) they could not access the Sats.
Not having the words order is a stronger protection than most 13th words.
In this case the best security improvement would be to not advertise as a challenge that you have a mnemonic in one of the guides.
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