My father went to a bank for a check, 20 people in the queue, only one counter opened and the counter operator was away from the counter for over 15 minutes.

Needless to say, my father ran away from that bank.

But things were already going wrong years ago. I opened an account in one of the first online banks, the beginning was free of charge the bank, then, when they included management costs, they gave the opportunity to close the account for free. I requested the closure, but it took them more than 4 months to close the account.