Yes they did get back to me yesterday but the problem is still not fixed. I can get manual payouts to coinos but cannot reset the automatic payment instructions and so far Braiins support have not found a solution. No great hurry to fix it but mysterious as to why the payments that were working well stopped since the data loss event last week have stopped working. I can understand if they cancelled payments to coinos while coinos payments were frozen, but now they are not frozen and Braiins have said there is no block on Coinos payments.