Little late but...
I listened to that and they don't come off as religious at all.
The main point about excluding high risk or expensive demographics may still be true though. From what i can tell that selection process may have only been the early version, and they now reject fewer people as they are larger and bettern known.
I am not a customer as at the moment they could not help me. That's all i'm willing to say about my situation.
If they were, what would appeal to me the most is their negotiation abilities. If some of their marketing material is true, based on their nostr posts for instance, that alone, and their skills at reducing bills are worth it.