Amazon Connect Health automates administrative tasks like scheduling and documentation with AI, freeing health care providers to focus on patient care.

Key takeawaysKey takeaways

• AWS launches Amazon Connect Health, an agentic AI solution for health care providers and patients.
• The solution reduces administrative burden and accelerates access to care for patients.
• The AI handles patient verification, scheduling, medical histories, documentation, and coding.
• Amazon Connect Health is the first purpose-built AWS solution for health care providers.

Every time my family and I need medical care, I'm reminded how exhausting it is to navigate a system that adds friction when people are already unwell. Health care should be about people, but too often, the patient is overshadowed by the process. Getting care shouldn't require working around a clinic's schedule.

On the other side of the phone, staffs are stretched just as thin. In conversations with large health systems, AWS has found that staff spend up to 80% of call time on manual data compilation across fragmented tools. Verifying patient identities, scheduling appointments, manually stitching together patients' medical histories scattered across multiple systems, meeting complex documentation requirements: these tasks pull clinicians and their teams away from patient care. 89% of patients said care navigation challenges—difficulty scheduling, long wait times, and access barriers—were their reason for switching providers.

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