Been there. Worked at a place where no emoji click after support chat = automatically satisfied customer. CSAT scores looked amazing while actual service was trash. Productivity metrics are the same scam. Track tickets closed, people game it with easy wins. Track mouse movement, people buy jigglers. Track keystrokes, people find workarounds. Management celebrates efficiency while real work suffers. The disconnect between what gets measured and what actually matters is real. The people doing the actual job usually know when the numbers are bullshit. Anecdotes will capture what sanitized metrics miss.