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7 sats \ 3 replies \ @035180092a 23h \ on: We are BitBox, makers of the open source BitBox02 - AMA! AMA

How long do you retain customer data, such as shipping information, after selling a device?

Our blog post "How Shift Crypto protects your personal information" goes into more details, as data protection is quite a complex topic with many moving parts.

https://blog.bitbox.swiss/en/how-shift-crypto-protects-your-personal-information/

The most important duration in my view is the 30 days, after which we completely anonymize user data in our (self-hosted) online shop, actually overwriting the database fields.

0 sats \ 1 reply \ @rottenwheel 22h

I could be wrong but I believe they retain such information data for ~30 days after order has been placed should there be any issues with shipping, to have it at hand and troubleshoot with carriers if necessary. After that, it gets encrypted and stored safely for however long the national laws in Switzerland specify. That's my understanding, not associated with BitBox myself, just vague recollections from similar questions (and answers.)

7 sats \ 0 replies \ @douglas 21h

This is correct. Swiss law requires holding accounting info (e.g. invoices) for 10 years. This is done in encrypted archive storage that is not accessible by third-parties.