Airbnb Tries to Stick Traveler with $7,000 Repair Bill After Host Uses AI-Generated Images to Claim Damage
A London-based academic has received an apology and $5,700 refund from Airbnb after a New York apartment host allegedly claimed she caused over $15,963 in damages, using AI-generated images as evidence of the supposed damage.
A London-based academic has received an apology and $5,700 refund from Airbnb after a New York apartment host allegedly claimed she caused over $15,963 in damages, using AI-generated images as evidence of the supposed damage. The company initially tried to charge their customer $7,000 for the damages and refused her appeal until a newspaper investigation caused them to change their tune.
Despite the woman’s explanations and evidence, Airbnb failed to identify the apparent manipulation and ignored her concerns. It was only after the Guardian raised questions about the case that Airbnb reversed its decision. The company ultimately refunded the woman the full cost of her booking, totaling $5,700, and removed a negative review the host had left on her profile.