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Let's say I am using Wallet of Satoshi. So I can see the LN invoice I paid, but no preimage.
Let's say I am paying a retailer in El Salvador who uses Chivo wallet. And their wallet doesn't show my payment. Even if I had the preimage it doesn't help the retailer. So I'ld need to find out that they were using Chivo and then contact Chivo to try and get the payment delivered to the retailer.
Custodial services have convenience, but at an expense in time spent when things go wrong.
how about wrap your payment with ln proxy (or any trusted 3rd party)?
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