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In my experience the exchange rates (USD, EUR, CAD) have always been fair in the past. Their Lightning node is also well-managed, so there are usually no significant routing fees.
But you're right, the card in question has an absurd exchange rate, regardless of what you pay with. I also checked for the Ikea and Grab SGD vouchers, and it seems like they use at least three different exchange rates for SGD/USD, then apply a fair rate for USD/BTC.
I also checked for HKD, and the 7-Eleven vouchers are also marked up by 8%, the Foodpanda cards were marked up 10%.
For CAD or EUR I couldn't find any cards with a markup. Glad you noticed, will look carefully in the future!
Thanks for the clarification, so it seems the markup stems from the relative lack of liquidity in the FX rate, not BTC market itself.
Surprising in the case of HKD though, as I thought they maintain a tight peg of 7.8 and USD is considered almost local in Hong Kong to the extent many shops and banks happily take it for sizeable transactions.
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