Reading this post and the comments reminded me of an incident last year involving a coworker and a client. We were in a scheduled meeting, and the client wasn't happy with the outcome; he wanted everything finished in 15 days, but we were already at the 23-day mark and the contract specified a 15-day turnaround. He started raising his voice, using profanity, calling us incompetent, and so on.
It was a very awkward moment (at least for me) but things got worse when the man later sent an email lying about us, claiming we had insulted him and the like.
At that point, our boss called us in to ask what had happened. We explained the situation, and he asked if the meeting had been recorded. We hadn't recorded it, as it was just a routine check-in rather than a working session or an execution meeting.
I nitially, the boss said there was nothing we could do or say in response and that he would have to escalate the matter. However, upon escalating it, he was told that "meetings are recorded even if the record button isn't pressed" meaning one could simply request the recording from Google. Of course, this involved some red tape, but the recordings were accessible.
Sure enough, about a week or two later, my coworker (who was the project manager) was notified that they had the recording and could initiate a formal response against the client for his inappropriate behavior.
Reading this post and the comments reminded me of an incident last year involving a coworker and a client. We were in a scheduled meeting, and the client wasn't happy with the outcome; he wanted everything finished in 15 days, but we were already at the 23-day mark and the contract specified a 15-day turnaround. He started raising his voice, using profanity, calling us incompetent, and so on.
It was a very awkward moment (at least for me) but things got worse when the man later sent an email lying about us, claiming we had insulted him and the like.
At that point, our boss called us in to ask what had happened. We explained the situation, and he asked if the meeting had been recorded. We hadn't recorded it, as it was just a routine check-in rather than a working session or an execution meeting.
I
nitially, the boss said there was nothing we could do or say in response and that he would have to escalate the matter. However, upon escalating it, he was told that "meetings are recorded even if the record button isn't pressed" meaning one could simply request the recording from Google. Of course, this involved some red tape, but the recordings were accessible.
Sure enough, about a week or two later, my coworker (who was the project manager) was notified that they had the recording and could initiate a formal response against the client for his inappropriate behavior.