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Friend it wasn't the user. It looks like a failure of the ColdCard hardware RNG which means that thousands, maybe 10s of thousands of users are effected. Using the RNG's entropy for a seed phrase means it can be brute forced, and if that's true a lot of addresses are now vulnerable.
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They can get "hacked" in other ways. Nothing is foolproof. Let's wait and see what really happened to this user and what the point of failure was.