This is what I have never understood. Hearing out users, especially when they are paying customers, is important and there is nothing to lose, not even real significant time. If they turn aggressive, just wait a bit with response or even skip response, but the signal is always worth incorporating, even if it is just "you stole my coin you piece of shit" - even that is a datapoint.
This is what I have never understood. Hearing out users, especially when they are paying customers, is important and there is nothing to lose, not even real significant time. If they turn aggressive, just wait a bit with response or even skip response, but the signal is always worth incorporating, even if it is just "you stole my coin you piece of shit" - even that is a datapoint.