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I filed a reclamation, pointing out to their own FAQ .

They replied quickly, after few hours, that it is not possible, that I have to pay by bizum or card. No "we are implementing it" this time.

I replied that their FAQ is binding on them, it is basically a part of their contract with me according to consumer law. This time I quoted the text from their FAQ.

And they replied, and told me that it is in fact possible to pay with bitcoin, even gave me instructions how to do this - they just translated the answer from their Galician FAQ to Spanish. After telling me it is not possible, and this was just 2 messages ago, it should literally be visible to the responding person perhaps if he scrolls up a bit. This reply took them around 2 days.

But those instructions are worthless, I should click on a button "pay with bitcoin" , but such button doesn't appear.

At least they are true to bitcoin principles: if you want to pay with bitcoin, you have to do a proof of work. :)