0 sats \ 0 replies \ @021da48107 23 May 2023 \ on: Ledger Recover: A Message From Pascal Gauthier, Chairman & CEO at Ledger bitcoin
I recently had a ledger nano s plus that was less than a year old and I noticed the case was cracked. Since the warranty is 2 years I contacts Ledger support and holy hell did they have good customer service. They had me send the ledger back with a prepaid shipping label and sent me a new device. Everything was quick and the support person acted like a real person rather than a robot.
I think this response from the company is the correct one.