408 sats \ 2 replies \ @FrickFrickFrick 8 Jun 2023 \ on: Tell SN: Warning about Strike bitcoin
You need to follow the support ticket instructions exactly, they are rigid and specific for a reason. That sounds like its just a standard flow according to whatever internal rules and guidelines they follow for changing the email address associated with the account. It makes sense to verify the identity first.
Your takeaways are still correct. I don't know anything about the third.
Having my arm in the picture while taking a selfie, while holding my ID and a note isn't the easiest thing.
IMO this is all pretty stupid. This account I created already had KYC included, why doesn't my ID alone identify me enough to update the email, delete the account, change the phone number, etc? The account also did not make any transfers, hook up any accounts, etc because they won't let me. I'm not even sure if they are going to change the email, or the phone number or delete the account, they haven't gotten that far? At the end of the day I don't care what their internal rules/guidelines are, they are moronic and not helpful, and they don't protect anyone, it's just security theater.
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They don't want to know that you own the ID - they want to know you are who you say you are. It is pretty stupid, but you can thank fraudsters and KYC for making it a stupid process.
If the arm is not in frame this is an indicator that the arm holding the ID could be manipulated into the image. They are looking for a fully attached arm. Does the shadows look right? Does anything look weirdly warped around edges?
There are so many things like that. All that stuff is not there just to make you dance so Jack Mallers can point and laugh at you from an empty shoe closet. It is a pain in the ass for the customer. It is a pain in the ass for the agent trying to get you through the pain in the ass process. Transmitting the data (notice they have you upload via a secure form?) is a pain in the ass.
It is a pain in the ass for all parties involved, but it is not security theater. We are talking about personal identity and handling personal information. I don't think companies like Strike or Swan are in the business of treating this as a joke.
There are no KYC options that you may look into. Can be its own pain in the ass but at least you're not gambling your identity information. The KYC process and any process that touches identity in an exchange is a nightmare.
Did you know if you live in one of those hotels that let you do month to month and live in it like an apartment do not qualify as a residential address with Prime Trust? The reason is because a hotel address is not legally a residential address and KYC information mostly requires residential information, not commercial.
KYC is an exclusive system that has a high error rate in filtering out bad actors.
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