Asking questions is the first step to understanding. It is very hard for most of us to ask instead of tell. If we don't listen we can end up talking past each other.

kepford

Just ask them why instead of reading an article. I have an uncle who said the same thing. It turns out what he was meaning to say is he didn't trust it because he didn't understand it, but didn't know how to articulate that he did not understand it.

Get to the root of the issue.