I got a Purism. Pre-sales support was excellent, but as soon as the product delivered, they won't respond to anything.

The keyboard on the machine is terrible, from the stupid right shift key to the lack of stiffness of the keyboard, to the shape of the keys, to the fact that I don't think it detects key presses all the time.

Sometimes the power cord sparks when plugging it in.

Sometimes it won't charge when plugging it it. Great way to start the day finding out your battery is dead.

Battery drain in suspend mode is about 25%/day (I've read that System76 has the same problem). So, if you plug in and it doesn't charge as stated above, you can come back to find you've lost your state after a few days.

Battery that was in the machine that I received was 52.8Wh but their website advertises 66.8Wh.

Camera/mic kill switch is super hard to toggle.

Ethernet port is super hard to use.

Placement of the USB-C port with charging/video is in a dumb spot.

Speakers are really bad.

Doesn't resume from sleep when opening the lid, you always have to press the on button.

All of this was a real disappointment considering I really liked the mission of their company.