How many hours per month of support are included?
Federated Computer provides the convenience of SaaS with the freedom and flexibilty of open source.
If I'm not managing anything, then how do I get the flexibility of Open Source?, do you include customization of all those software you listed in the price?
I'm mentioning this because anyone can just grab a $5/month linode and simply install whatever software they need using free guides on the web.
$39/month is quite a lot, it must include a proper service.
Re: hours per month of support: as many as you need.
The flexibility comes from, in part, being able to leave. If you don't like our "Nextcloud" do Nextcloud on your own. FOSS gives you that flexibility. If you want customization, Federated isn't the right solution for using FOSS. However, we do include PowerDNS and Traefik in the stack, so you've able to combine Federated Core with lots of additional services run/managed elsewhere.
BTW: a $5 Linode VM would definitely not be able to run all the software included and with the support, the backups, the monitoring for threats, upgrades. Many are not capable of installing and managing Jitsi, just to mention one example, or to optimize it so that it works reliably. Others won't be able to start with step one on that $5 Linode VM. What then for them?
Best wishes.
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