1. Diminished client care overall and prob attributable to service staff not being armed with skills to field objections - customers want value 4 value - or in dirty fiat terms…want their dollars to go further
  2. Above average service was from a mechanic in small rural town that has a commitment to client care and understands that is what sets him apart and chosen - price is a secondary consideration from his customers
  3. The warm welcome is great opening- @k00b especially😊- for onboarding newcomers, ask people “what brings you here” ? useful ask for an organization to understand why users are here