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The issue is that people who tried to do their own research and communicate their concerns to their doctors often discovered that their doctors' knowledge was shockingly lacking. [...] As a member of the "expert class", it doesn't surprise me at all that an inquisitive lay person could pretty quickly surpass an expert's knowledge on a narrow area that the expert isn't actively looking into.
I've had the same experience. But I will tell you that, unless you've worked in the industry, you can't fathom the amount of lunacy and horseshit that doctors must contend with under the guise of patients DYOR, and the dynamics in play don't allow them to just scroll past the idiot take. The priors you develop for the insightfulness of patient intel asymptotes to zero at great velocity.
Combine that with a time pressure to churn through patients so great that many of them can barely eat lunch, and perpetual fear of malpractice and lawsuits, and you get the current thing. It sucks for everyone.
I would submit that, as someone who started out in climate science before moving into economics, that I can at least fathom the amount of lunacy and horseshit doctors encounter. The time constraint is a completely different dynamic, though.
To some degree, this is just a general feature of specialization. You're almost always going to know way more about what you do than whoever you're doing it for does.
When I'm teaching and a student brings something up that I don't know how to answer, I look into it and come back to them with an explanation. It's a disservice to treat people as dismissively as doctors (and professors) often do.
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