Bro, a LN wallet is just a frontend for your balance (sats) which resides in a LN Node. The LN node is property of the exchange.
If they KYC the customers they should have the information on the person that used their services to receive the sats and transfer them.
Also if the exchange is EU regulated and has KYC they should by law identify all persons using their services, even the wallet Bitlifi.
I never asked them to give me the identity of the customers. But they could have gathered this info about the hacker and tell me "we have the info. Please contact the police so that we can collaborate with them."
You misunderstand how these things work. LN wallet and LN node has nothing to do with the exchange customers, Unless the KYC exchange customer uses to send/receive funds via lighning, then it is not connected at all. You do not need to be the exchange customer in order to use the lightning wallet and this was probably the case. The Bitlifi wallet only uses a phone number to identify the owner of the wallet, so a burner phone will stop the investigation right there.
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I understand all that. Whatever the case might be, the people that work there should have immediately frozen the funds and contact the authorities as soon as they got my email.
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They wrote there were no funds left. Imagine the attacker, they most likely setup many LN wallets at custodial providers (Bitlifi, Wallet of Satoshi, etc) with fake data (mobile phone, email) and just sent LN payments between them to make the tracking worse. I guess in the end, they sent it to something like FixedFloat and exchanged it for Monero.
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