I'm sorry about what happened to you.
If you ever find yourself in a similar situation in the future, make sure to have a backup plan to handle and mitigate the possibility of hacks, since dealing with these kinds risks is part of what it takes to be a service provider.
As a developer, I wouldn't say sorry either. Opensource software usually comes with clear disclaimers stating that it's provided as-is, without any guarantee or insurance.
When you use open-source software, you're essentially taking it on as your own, and you're responsible for what happens while using it. If you can't vet it or handle potential unexpected issues, it might be best not to use it at all.
Offering an apology might be seen as admitting wrongdoing in this context, that is not a great idea in today's environment where opensource developers are frequently blamed by for profit corporations that freely use their work.
Bro, if you knew me a bit, or any libertarian for that matter, you would know I don't rely on State justice to claim anything! When I said apology, I was referring to a moral obligation and not looking to input liability. If I was the developer I would. But that's me...
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