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There is this video (unofficial video, maybe?) from when they launched 6 years ago (lots of things have changed since then though):
Arcade City: How To Sign Up to Drive https://www.youtube.com/watch?v=FXRc7gBgum8
So even back then it was just like with Uber or Lyft ... use an authorized background check service, submit photo ID, proof of insurance, etc. Passenger sees the driver info and Pic, and vehicle make/model/color. I don't know what other info passenger might get .. such as maybe number of rides completed, feedback/rating, etc.
Here's an article about Arcade City from 2018 when they were still in their "blockchain" (Ethereum) mindset:
A decentralized Uber for everything https://decrypt.co/3266/arcade-decentralized-uber-for-everything
The (controversial) founder was very aware of the need for rider safety. I've no idea if that's the same person leading the current Arcade City -- they've been very low-key for years, as far as I can tell.
Wtf, why did they switch from eth to BTC?
Read more about our pivot to #bitcoin.
Our previous ERC20 shitcoinery was a massive waste of time. It incentivized us to focus on speculative price action rather than product development. Never again.
https://arcade.city/bitcoin-only
I've no idea if that's the same person leading the current Arcade City
He (Christopher David) is indeed still leading the current Arcade City:
Arcade City - Bitcoin Only https://arcade.city/bitcoin-only
How does rider safety work?