ZBD and the ongoing quest for service \ stacker news ~lightning

984 sats \ 5 comments \ @StillStackinAfterAllTheseYears 1 Apr lightning

Back in this thread(#476907), I noted some of my issues with ZBD and got a response.

Anyway, you know, when Twitter was still usable, you might complain about a company, and then a company rep would post something public and sympathetic and ask you to DM them? And then they'd do jack, since the goal was entirely to create the public image of service?

Yeah, ZBD's got that down pat. Been over a week with no reply. Like I said, at least I learned the lesson about custody from them.

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52 sats \ 1 reply \ @grayruby 1 Apr

Don't get me started again on customer service especially in tech. I can't fathom how bad it is. I must have been doing something wrong because I bent over backwards daily for 15 plus years when I had my business to service my customers and keep them happy.

50 sats \ 0 replies \ @StillStackinAfterAllTheseYears OP 1 Apr

So true! And I see it everywhere in tech, from BTC to laptop companies, from tiny companies to huge ones.

42 sats \ 1 reply \ @kingzing131 1 Apr

Shame this happened to you. Looks like OP in that thread got his solved.

0 sats \ 0 replies \ @StillStackinAfterAllTheseYears OP 1 Apr

Thanks. And yeah, he got his issue solved, and almost certainly had a lot more at stake than I did. At this point, the amount I lost has been eclipsed by what I've since stacked, but the real loss for me was the opportunities after getting rugged. Took me a while to dip my toes in the water again.

21 sats \ 0 replies \ @oliverweiss 6 May

Stating the obvious, but it seems it’s important to keep reminding people even the obvious things again and again.