To complain seems a legitimate action when something is either unsatisfactory or unacceptable; after all if you accepted a good or service you have certain expectations or standards which are accepted to you.
However to complain is one thing, but to accept another’s procedure to resolve such complaint is the trap.
Almost all corporations offer a “complaints procedure” department, however this is not done to assist you with your complaint, but to take control of the process and therefore determine the end result.
You have lost control of the situation, and as a result you will not be satisfied with the outcome.
Complaints Procedure