I'm reminded of my visit to ER six weeks ago here in London. I waited more than three hours before being seen by a doctor. Several other patients were not very... patient (no pun intended), one of them couldn't stop arguing with the personnel because his son was being "neglected", another one was cursing and shouting in his native language (Arabic, I think) and started smoking at the door! The nurses wouldn't say much, it seemed to me that they were used to this anti social behaviour, and did not want to put themselves in dangerous situations with strangers... It was surreal! I was just sitting there watching the whole spectacle, another patient was not comfortable and just left, I can't blame him.

On a related note, some things are the same everywhere, like the junk food they sell or serve to patients in hospitals!