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10 sats \ 4 replies \ @premitive1 8 Dec \ parent \ on: What brand of power tools do you like to buy? DIY
They make great tools, but I've heard mixed reviews about their warranty service due to their franchise model.
You mean the extended warranties? No experience with those, math doesn't work out. The best part about HFT is they're so cheap if something dies a little young you can replace it and it'll still cost less than a major brand.
I did recently have an issue with something that sat in a box for over the default 90 days before I ran into it (which turned out to be the operator that was the issue). I couldn't return it or get a full refund after the 90, but they gave me a gift card since support couldn't get it resolved and the hassle, which worked out to about ~25% of the product retail... The next day however a product engineer from corp reached out via email trying to figure out how the tool could have failed abruptly, found the issue was me not them. Exceptional UX.
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i'm without a doubt a tool snob. I have no problem with harbor freight, but mostly don't want to deal with it. Icon is usually pretty nice though. Everything else I got from them was pretty subpar, and I returned a pipe wrench for being awful.
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The tools have to be pretty bad to have to return them~
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I don’t know about that, I have never had to return a tool for warranty service.
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