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Ouch.
If you can help even one person avoid ever having this happen, then you're doing the right thing. Educate others.
I recently reconnected with a friend from high school that I haven't spoken to in many years. He wanted to get started with bitcoin. He said he had already purchased some from Coinbase, but it's just on their server where he bought it. He has never used a wallet yet.
Here's a screenshot of the last of the stuff I told him:
Tell your friend to start with beginner friendly Coinos wallet (browser)
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11 sats \ 1 reply \ @1GLENCoop 22h
Meh. Maybe.
Does Coinos have lightning yet?
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Yes plus on chain, liquid and e-cash
Edit: the founder also takes care of support tickets via email, telegram, nostr and SN
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