After more than 12000 successful trade hosted, I took note of most common Q&A and created this page.
Hope it can help someone!
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1 sat \ 1 reply \ @f321x7 29 Mar
How much time do you invest to run the coordinator daily (average)?
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21 sats \ 0 replies \ @TempleOfSats OP 30 Mar
I would say around 2 hours per day
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0 sats \ 1 reply \ @f321x7 29 Mar
Do you see attacks against coordinators, like DDoS, hacking attempts or something else?
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0 sats \ 0 replies \ @TempleOfSats OP 30 Mar
Not anything sophisticated so far. Another coordinator was attacked for a week, with a huge numbers of robot generated (100k robots per day) but the attack was not successful.
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0 sats \ 2 replies \ @f321x7 29 Mar
How stable is the robosats backend, does it need lots of attention or is it painless once set up correctly?
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12 sats \ 1 reply \ @TempleOfSats OP 30 Mar
There are a few things that needs attention, but overally backend is pretty stable. What really needs attention is LND node.
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0 sats \ 0 replies \ @f321x7 30 Mar
Maybe cln could be used together with the clboss plugin to automate node management and take away this burden, not sure if it fits the requirements for a robosats node though.
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0 sats \ 2 replies \ @f321x7 29 Mar
How many % of trades open disputes, and how many % of disputes are really due to scamming / scam attempts?
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100 sats \ 1 reply \ @TempleOfSats OP 30 Mar
Few stats:
307 disputes
38395 orders created (this includes everything, including the ones in which maker did not lock the bond)
around 12500 orders successful
For the 307 disputes around half, are just seller that did not press RECEIVED because asleep or for whatever reason and buyer got impatient and opened dispute. Or collab cancel. Or delay payment due to banks fuckup.
Scams are very rare. For exactly three times buyer tried to fake the screenshot of instant SEPA payment.
I try as much as possible to not settle the dispute until both parties statements aligned.
If buyer claims payment and seller insist he did not receive, I will ask buyer for phone video recording (from home screen -> play store -> bank app -> order details). So far not even one time a scammer got away with his attempt.
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0 sats \ 0 replies \ @f321x7 30 Mar
Very interesting, good to hear that there are only few dishonest users. Thanks for the insight.
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0 sats \ 2 replies \ @Signal312 28 Mar
Nice! Thanks for putting this up.
- How will Robosats users be finding this website? I'm thinking this has been necessary for a while, but I'm uncertain as to how people will actually encounter your FAQ page.
- A suggestion - in "Contacts - How do i contact my coordinator", I would be more specific, saying something like 1. click on the settings option, at the bottom of the screen, with a screenshot 2. Scroll down to see the list of coordinators 3. Then where you have all the icons for different contact methods, I'd include text. It may seem obvious to those in the know, but it would be more intuitive with a little description (the word email, the word telegram, etc)
- How long will the telegram remain up? It seems like most/a lot of support still happens there. It's a little confusing, between telegram and the simplex group.
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34 sats \ 1 reply \ @TempleOfSats OP 28 Mar
Thank you for the feedback!
I admit, it is a little rough around the edges, but I will improve it over time !
I have integrated your feedback for how to contact the coordinator.
For the time being it is a good tool for me as I can link the FAQ rather than to type the answers every single time 😁
I guess that if users find it useful it will be pinned in the groups, and then some parts integrated in the official site.
The Telegram group still unfortunately have the most activity, but SimpleX user base is slowly increasing.
Right now I feel that it would be even more confusing to cut them off users immediately from Telegram... But we will probably have to make a more decisive move towards SimpleX at some point.
One of the coordinators, does not even have a Telegram account and is only available on Nostr or SimpleX. Maybe in the near future other coordinators will follow 🐒
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0 sats \ 0 replies \ @Signal312 28 Mar
I'm glad you got it started!
I wonder if it might be a good idea, to somehow incorporate the FAQ into github. That way people could suggest changes more easily. You could outsource some of the work!
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