Sadly, translators. Work in an underserved community with a lot of immigrants and ~half don't speak English and it is so frustrating.

You wait a few minutes to get a translator on the ipad, then they give you a 60 second spiel to introduce themselves and give a disclaimer (I know why I called you on an ipad just give me an OK button disclaimer), then they introduce themselves to the patient with the same disclaimer.

It's all such a waste of time and was especially infuriating during the height of covid in 2020. I've been using chatgpt advanced voice mode often which works surprisingly well but it's surprisingly gotten dumber since the initial release (they'll sometimes randomly start answering instead of translating).

It seems like a huge market (IIRC we pay $4/minute for human translators) I'm surprised ai voice companies like Sesame are not tackling this...