“They sent me a transfer in euros from Spain, but the bank holds the money for months, claiming a lack of liquidity. It’s like hijacking the little we receive from our relatives while they have funds to buy cars and build hotels. What can we do as victims in this situation?” said a user in one of the complaints sent to the editorial office.

In Spain, euros are deposited, but they receive Cuban pesos in their accounts based on the official Cuban exchange rate. The biggest dissatisfaction among beneficiaries receiving aid in this currency is the loss of value due to the exchange rate.

“The euro on the informal market is over 300 pesos, while the bank gives or deposits between 125 and 135 pesos, depending on the rate of the day. We lose a lot of money,” said a Cuban-Spanish person who receives a 100-euro aid.