Thanks for posting here. I replied to the email ticket with a detailed description of my coins' origin.

They came from my employer originally. I used them to buy XMR on an instant-exchange before depositing some of the BTC change into PayWithMoon, so maybe that's the cause of the flag. Chainalysis will sometimes flag coins even if they don't directly originate from a known "bad" source - One of their many flawed heuristics which lead to situations like this.

I appreciate that your business has to comply with KYC laws to keep the governement off your back. We can all agree KYC/AML sucks, and I can live with being denied access sometimes, but opaque rug-pulling isn't an acceptable solution. If your team had simply refunded my coins I would've had no cause to complain. Instead they stonewall me, effectively saying "Your money belongs to us now, unless you KYC."

It sucks that I have to complain publicly to get any recourse. I hope you can train your team to deal with these situations better, and I hope we can come to a resolution where I can get my money back without doxxing myself. Let's take the rest to email.

So why use Chainalysis? There's a lot of good reasons why coinjoin is legit but probably every "coinjoined coin" is flagged by Chainalysis.

I am sorry that you feel that way.

Unfortunately the reputation of your company has been permanently damaged and it is impossible to recover it.

We hope this information is helpful to you.