Thanks for posting here. I replied to the email ticket with a detailed description of my coins' origin.

They came from my employer originally. I used them to buy XMR on an instant-exchange before depositing some of the BTC change into PayWithMoon, so maybe that's the cause of the flag. Chainalysis will sometimes flag coins even if they don't directly originate from a known "bad" source - One of their many flawed heuristics which lead to situations like this.

I appreciate that your business has to comply with KYC laws to keep the governement off your back. We can all agree KYC/AML sucks, and I can live with being denied access sometimes, but opaque rug-pulling isn't an acceptable solution. If your team had simply refunded my coins I would've had no cause to complain. Instead they stonewall me, effectively saying "Your money belongs to us now, unless you KYC."

It sucks that I have to complain publicly to get any recourse. I hope you can train your team to deal with these situations better, and I hope we can come to a resolution where I can get my money back without doxxing myself. Let's take the rest to email.