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Bad app design, yes . I don't know if i would call them incompetent, I think they might have tried a different approach that didn't quite work out so well and are now kinda stuck. Still, i think they will have to change something absolutely, for their own good and everyone else's.
Yes, I know they are good dev guys, but their stubbornness into continuing this model is incredible. Definitely they have to change the system.
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