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Not sure it can improve, from my understanding is on the relay maintainer to ensure this type of info get transmitted correctly.
For us was really bad too and not seeing the transaction in our side we could not tell if the customer was right or not. But customer is always right, so we did well listening and learning from it.
What I can suggest, in case you are not directly managing your business and payments infrastructure (that's a hell of a job itself), contact the service provider and ask them directly as soon as possible and provide clear info to your customer.
Hope all resolve well in your side, if I can help with anything, let me know :)
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I think is a issue with NWC in general. The only issue we had was with a new pseudo plugin that supposed to use cashu, but instead it turned on the nwc backup mode and the transaction was a mess. It showed paid in the customer side, but we would not be able to trace back the payments.
We had to open an issue with the service provider and maintainer of the mint and nostr relay transmitting via nwc to have the payment localized and manually added in our account transactions.
Nwc is buggy because it relies on nostr relays, indeed just one nostr relay set by the provider, and the provider can see all the transactions. From what I know is not good for privacy either, but am not that technically literate to judge either.