1. They are via Prime Trust, their custodian.
  2. Maybe, maybe not. That's the whole deal with PayPal as well. It might be your money or it might not depending on the whims of the custodian. That is not Bitcoin.
  1. They are working with a custodian - they are not the custodian, so they are not talking their book, trying to lure people who can self-custody into custody like you suggested.
  2. The concept of bitcoin banks is almost as old as bitcoin. Hal Finney was one of the first to suggest it. And no matter what you want, they will exist, and for good reason.
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