OK
What I would do is get them to send you the sats on chain with a low TX fee say 3-6 sats/vb. Then you get them on a LN wallet & send them an equal amount of sats. That way you can tell them more about how LN is good for spending & on chain is for saving larger amounts
In this same vein, if you trust them (sounds like kids) you can have them make and sign the transaction for any rate that works for you and accept it 0-conf. It’s not pretty but this is the position you put yourself in.
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That's why I think newbies coming in should start with lightning. They can use it to start saving & spending $1, $10, $50 it doesn't matter. When they acquire a larger amount like 500k-1m sats, swap it out into those hardware wallets to keep for the future.
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