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20 sats \ 8 replies \ @025738dda8 11 Dec 2023 \ on: How To Get Robbed 4 BTC And Be Ignored by Anycoin.cz and BTCPay team bitcoin
I am sorry about your case. What exactly do you expect from bitlifi? It is a lightning service that anybody can use just by using a phone number (or nowadays probably even an email address). Thus, I guess, the payments arrived there and then were sent to another node somewhere else. I'd be very pessimistic that any KYC is applicable here.
I would expect full cooperation in identifying their hacker customer in accordance with their own terms of service. If you read my article well you saw I published their TOS where you can read they identify every customer with KYC. Also this exchange is regulated by EU and full KYC. What the hell is KYC for other than identifying customers to prevent fraud?
I would also expect them to, as soon as they received my first email, freeze the funds immediately, contact authorities and deliver them the identification of the person(s) involved.
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You have unreasonable expectations.
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No I don't. Expecting a company to actually go by their own TOS is perfectly reasonable. Expecting them to collaborate with authorities is perfectly reasonable. Expecting them to freeze LN funds asap is perfectly reasonable.
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If I understand it correctly, Bitlifi and Anycoin are 2 separate things (eventhough they are owned by the same company). Bitlifi is a wallet, nothing to do with KYC and Anycoin is an exchange which require KYC (only for transaction from certain amount). Unless the funds were used on the exchange, there is no KYC information. From the emails, it does not look like any of the stolen btc was used on the exchange, so there is on KYC info to be provided at any point of the theft.
I am totally pissed off this has happened to you and these thieving assholes diserve some karma boomerang. To be fair though, a company cannot react with customer data (if they have some) to a request from anybody. As you said, you need to file a proper police reports etc, in order to move forward in any way if you are after KYC info which in this case is probably none to be had.
Good luck mate. I hope you get to recover some of it at least,
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Bro, a LN wallet is just a frontend for your balance (sats) which resides in a LN Node. The LN node is property of the exchange.
If they KYC the customers they should have the information on the person that used their services to receive the sats and transfer them.
Also if the exchange is EU regulated and has KYC they should by law identify all persons using their services, even the wallet Bitlifi.
I never asked them to give me the identity of the customers. But they could have gathered this info about the hacker and tell me "we have the info. Please contact the police so that we can collaborate with them."
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You misunderstand how these things work. LN wallet and LN node has nothing to do with the exchange customers, Unless the KYC exchange customer uses to send/receive funds via lighning, then it is not connected at all. You do not need to be the exchange customer in order to use the lightning wallet and this was probably the case. The Bitlifi wallet only uses a phone number to identify the owner of the wallet, so a burner phone will stop the investigation right there.
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I understand all that. Whatever the case might be, the people that work there should have immediately frozen the funds and contact the authorities as soon as they got my email.
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They wrote there were no funds left.
Imagine the attacker, they most likely setup many LN wallets at custodial providers (Bitlifi, Wallet of Satoshi, etc) with fake data (mobile phone, email) and just sent LN payments between them to make the tracking worse. I guess in the end, they sent it to something like FixedFloat and exchanged it for Monero.
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