LOL

I will try to find a second source...

https://www.dallasnews.com/business/airlines/2022/12/30/whats-the-problem-with-southwest-airlines-scheduling-system/

https://www.forbes.com/sites/hershshefrin/2022/12/31/can-southwest-airlines-fix-its-systemic-weaknesses-in-the-new-year/

Southwest doesn't have assigned seating so maybe they don't need to upgrade lol