Language – What not to do

Fraudulent claims come in two forms, verbal and written. More often than not you will be on the receiving end of a fraudulent claim verbally, rather than written.
When confronted by a verbal fraudulent claim, your main goal is to halt the procedure and get it into written documentation as soon as possible.
Note: Stay away from phone calls.
Once you have entered into written records, you are now able to take your time and construct the remedy for the situation, within your jurisdiction and under your control.
You will also be able to utilise the help of your fellow Fraternity members when dealing with written counter claims and remedies.
Although every remedy is unique, the foundation of any good remedy always starts the same way, and that is to gain control of the situation, then gain pertinent information to help your counter claim.
This is vital to your success, and a well-executed verbal response to any fraudulent claim will be your shield and ultimately your golden ticket to a very successful and lucrative counter claim.
Very good advice.
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