> You're right. I just overestimated the number of people that understood the change.

Speaking as a teacher, I've found that you can tell someone something even 5 times and they still won't remember it. You can even ask them, "Do you understand?" And they'll say yes, but a week later they already forgot.

A friend of mine who worked as a hospital CEO said that if he really wants a communication to stick, he needs to make the announcement at least 7 times.

SimpleStacker

Definitely. We always made sure we were on good standing with a customer before asking them to change something on their end whether it was scheduling scope or work or price etc. 

grayruby

Any way to disable sending Cowboy Credits entirely?

CheezeGrater

You're right. I just overestimated the number of people that understood the change. I must've thought all the outrage had been discharged in the pinned posts.

I was telling ek that the outrage feels qualitatively different. He disagreed. To my side, a change that presupposes customer action should result in more outrage relative to a change that's more superficial (like territories).